Nexsyis Updates 1.3.2.369

Read about recent updates including changes to the Folder Search screen, auto deposit credit card batches, and new columns in the AP Invoice grid.

New Folder Search

Use the first box to search by Folder #. Tab to the second box to search by Last Name, Phone #, Claim #, VIN #, License, E-mail, or Other VehID. You no longer need to type commas (or dashes for claim #) or use the Advanced Filters to search by these values.

Why did we make this change? We are always reviewing ways to make Nexsyis simpler and easier to train. Many users did not know about the special feature that would search phone # or claim # if you used preceding commas. This also makes it easier to search by VIN, License, e-mail and OtherID.

Auto-Deposit Credit Card Batches

Auto-deposit Credit Cards: When you record a Credit Card batch, select the deposit bank on the list. This will automatically post the batch to the bank's check register and, if accurate, auto-match on the Bank Account Reconciliation feature.

*Contact Nexsyis support if you would like to turn this feature on. Note: this feature is still under development for customers utilizing the Global Payments integration.

New Columns in the AP Invoice Grid

AP Invoice Created UserID and Date Created columns added to AP Invoice grid

Nexsyis Collision integrates with Global Payments for seamless credit card processing

Indianapolis, Indiana, January 5, 2021 -- Nexsyis Collision, Inc. and Global Payments Integrated have partnered to provide Nexsyis customers with a secure, integrated payment solution. From within Nexsyis management software, shops are now able to initiate and reconcile credit, debit and secure chip cards, plus contactless credit cards and digital wallet payments through Global Payments’ credit card payments system.

Shops can also text or e-mail a customer a direct link to make a secure and convenient online payment on Nexsyis’s customer repair portal.

Additional features include accepting payment over the phone, automated credit card batching for faster reconciliation, and issuing refunds directly back to the original card (or an alternate card).

Nexsyis customers interested in activating the integration should visit this link to establish a direct processing account with Global Payments. Once the Global Payments point of sale terminal is set up at the shop, Nexsyis support staff will activate the integration and provide training for employees.

About Global Payments

Global Payments Inc. is a leading worldwide provider of payment technology and software solutions delivering innovative services to customers globally.

About Nexsyis Collision

Nexsyis Collision is the most comprehensive management software on the market for North American auto body repair organizations. With completely integrated accounting, Nexsyis provides crystal clear visibility into your operational and financial performance.

DCR SYSTEMS ELECTRONIC CLAIMS PACKAGE OFFERS REMOTE CLAIMS HANDLING DURING CORONAVIRUS

Nexsyis Collision’s cloud-based system streamlines settlement process for collision industry

Mentor, OH—April 14, 2020—After the initial launch of the DCR Systems Electronic Claims Processing Package (ECP) one year ago, the company is finding that it is now being embraced by the industry during the current pandemic. The secure, cloud-based system was developed by Nexsyis Collision, a leading collision repair management software developer, and launched by DCR Systems, a network of dealer-based collision centers.

“I believe it’s the first product of its kind and a game changer for the collision repair industry,” said DCR Systems President and CEO Michael Giarrizzo. “The number one driver of customer satisfaction in the industry is on-time delivery. The DCR Systems Electronic Claims Package provides 24/7 instant remote access to information, not only streamlining the settlement process, but also eliminating a substantial amount of waste in the handling of claims.”

He said this has proven especially important in light of the recent restrictions due to the coronavirus. “It’s contact-less and provides adjusters all of the information that they need to settle the claim without ever having to step foot in a shop,” said Giarrizzo.

When a customer first drops off a vehicle at one of DCR’s seven locations, a series of documents begins to accumulate in Nexsyis, the business’s repair management system. By automatically sharing that information in the electronic claims portal, all of the files associated with the repair plan are instantly available to insurance representatives and all members of the repair team.

Insurers are notified of new repairs via e-mail and can log in using a secured link to access all the information they need. This includes the repair plan, invoices, photos, videos, and any other supporting documentation. If additional information is needed, they can call or e-mail DCR with that request.

Prior to the development of the product, the business used a hard copy version of the package. They found that it was a major hurdle having photos, video and other media in multiple formats and often slowed down the process.

“We were spending valuable hours going back and forth with an adjuster by phone or in person, and scanning or faxing the needed documentation,” he said.

While DCR has had the functionality in place at all of its locations for the past year, many insurers were slow to adopt the new technology. “I guess you could say we were ahead of our time launching this product,” said Giarrizzo. “When we first introduced the application, it had limited traction, but now all of a sudden with the pandemic, it really has become a viable solution and has been embraced by most of the insurers, which is really encouraging."

When DCR learned that a stay-at-home order was imposed in three out of the four states where they operate, they decided to renew their promotion of the electronic claims package to insurers. They worked with Nexsyis to simplify the process and ensure it was customized to the current environment.

“Nexsyis was very responsive to our feedback and really understood what we needed to make this digital process easy to use for our employees and insurance partners,” said Giarrizzo.

Dave Braun, CEO of Nexsyis, said that this is just one of the projects Nexsyis has taken on to address customers’ unique needs during the COVID-19 pandemic. “Through the various check-in and check-out processes required for both insurers and consumers, shops need to be able to address the need for physical distancing while maintaining social connection. The ability to seamlessly handle this digitally will be a significant advantage for our customers.”

Since fully embracing the system, Giarrizzo said it has already helped streamline their business operations. “Vehicles are processed much faster and with a greater deal of confidence that the repair will be accurately completed while limiting supplements,” he said.

Not only are they receiving approvals quicker, but they’ve seen an increase in accuracy in the repair plans.

“We often find repair planners can get distracted when they are in the middle of a repair plan and an adjuster comes in to review another vehicle,” he said. “By doing everything electronically, we’ve seen an increase in accuracy in the repair plans because they are able to focus on the task at hand before moving on to the next repair.”

Top 5 Benefits of the DCR Systems Electronic Claims Package

1. Provides 24/7, instant remote access to information,

2. Enables real-time invoice updates,

3. Eliminates paper waste,

4. Digitally bundles all documents, invoices, video, and photo files, and

5. Streamlines claims handling by shortening the approval process for each job, so vehicles enter production and are delivered back to customer quicker.

“We’re really excited about the response we’ve received from insurers,” said Giarrizzo. “We’re hoping and trusting that this is going to be the way we’re going to work moving forward even after the lockdowns and quarantines are lifted.”

About DCR Systems

DCR Systems, based in Ohio, is a dealer-based turnkey collision repair model operated by DCR team members and co-branded with the auto dealer. The company employs lean manufacturing principles, a proprietary layout and design, unique equipment and visual management tools in a team-based environment. Founded in 2004, DCR Systems has been an industry leader in changing the way collision repair has been done for decades. With nine operating production cells in four states, DCR Systems is a people-first company committed to manufacturer guidelines and work instructions.

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