Nexsyis Updates

New Feedback & Review Routing in Nexsyis

You can now simplify the process of gathering post repair customer feedback by automatically sending a link after delivery to capture details of the repair experience and consolidate various review platform options into a single, convenient location.

How It Works

Once the vehicle is marked as delivered, a message with a link is automatically sent to the customer using their preferred communication method on file. By clicking the link, the customer is taken to the experience rating page, which presents the question: "How was your experience?" alongside two action buttons.

Choosing 'Could've Been Better' directs customers to a feedback form where they can either provide detailed feedback about their experience or go straight to leave a review. Feedback submissions are logged as customer messages and saved in the communication tab of the vehicle folder.

When customers click on "You Did Great," they are taken to the review platform selection screen. Here, they can select their preferred review platform from the links you have configured. Customers are then guided to the chosen platform to leave a review.

More information can be found regarding this feature in the knowledge base here: Post Repair Feedback and Review Link