Nexsyis Collision’s cloud-based system streamlines settlement process for collision industry
Mentor, OH—April 14, 2020—After the initial launch of the DCR Systems Electronic Claims Processing Package (ECP) one year ago, the company is finding that it is now being embraced by the industry during the current pandemic. The secure, cloud-based system was developed by Nexsyis Collision, a leading collision repair management software developer, and launched by DCR Systems, a network of dealer-based collision centers.
“I believe it’s the first product of its kind and a game changer for the collision repair industry,” said DCR Systems President and CEO Michael Giarrizzo. “The number one driver of customer satisfaction in the industry is on-time delivery. The DCR Systems Electronic Claims Package provides 24/7 instant remote access to information, not only streamlining the settlement process, but also eliminating a substantial amount of waste in the handling of claims.”
He said this has proven especially important in light of the recent restrictions due to the coronavirus. “It’s contact-less and provides adjusters all of the information that they need to settle the claim without ever having to step foot in a shop,” said Giarrizzo.
When a customer first drops off a vehicle at one of DCR’s seven locations, a series of documents begins to accumulate in Nexsyis, the business’s repair management system. By automatically sharing that information in the electronic claims portal, all of the files associated with the repair plan are instantly available to insurance representatives and all members of the repair team.
Insurers are notified of new repairs via e-mail and can log in using a secured link to access all the information they need. This includes the repair plan, invoices, photos, videos, and any other supporting documentation. If additional information is needed, they can call or e-mail DCR with that request.
Prior to the development of the product, the business used a hard copy version of the package. They found that it was a major hurdle having photos, video and other media in multiple formats and often slowed down the process.
“We were spending valuable hours going back and forth with an adjuster by phone or in person, and scanning or faxing the needed documentation,” he said.
While DCR has had the functionality in place at all of its locations for the past year, many insurers were slow to adopt the new technology. “I guess you could say we were ahead of our time launching this product,” said Giarrizzo. “When we first introduced the application, it had limited traction, but now all of a sudden with the pandemic, it really has become a viable solution and has been embraced by most of the insurers, which is really encouraging."
When DCR learned that a stay-at-home order was imposed in three out of the four states where they operate, they decided to renew their promotion of the electronic claims package to insurers. They worked with Nexsyis to simplify the process and ensure it was customized to the current environment.
“Nexsyis was very responsive to our feedback and really understood what we needed to make this digital process easy to use for our employees and insurance partners,” said Giarrizzo.
Dave Braun, CEO of Nexsyis, said that this is just one of the projects Nexsyis has taken on to address customers’ unique needs during the COVID-19 pandemic. “Through the various check-in and check-out processes required for both insurers and consumers, shops need to be able to address the need for physical distancing while maintaining social connection. The ability to seamlessly handle this digitally will be a significant advantage for our customers.”
Since fully embracing the system, Giarrizzo said it has already helped streamline their business operations. “Vehicles are processed much faster and with a greater deal of confidence that the repair will be accurately completed while limiting supplements,” he said.
Not only are they receiving approvals quicker, but they’ve seen an increase in accuracy in the repair plans.
“We often find repair planners can get distracted when they are in the middle of a repair plan and an adjuster comes in to review another vehicle,” he said. “By doing everything electronically, we’ve seen an increase in accuracy in the repair plans because they are able to focus on the task at hand before moving on to the next repair.”
Top 5 Benefits of the DCR Systems Electronic Claims Package
Provides 24/7, instant remote access to information,
Enables real-time invoice updates,
Eliminates paper waste,
Digitally bundles all documents, invoices, video, and photo files, and
Streamlines claims handling by shortening the approval process for each job, so vehicles enter production and are delivered back to customer quicker.
“We’re really excited about the response we’ve received from insurers,” said Giarrizzo. “We’re hoping and trusting that this is going to be the way we’re going to work moving forward even after the lockdowns and quarantines are lifted.”
About DCR Systems
DCR Systems, based in Ohio, is a dealer-based turnkey collision repair model operated by DCR team members and co-branded with the auto dealer. The company employs lean manufacturing principles, a proprietary layout and design, unique equipment and visual management tools in a team-based environment. Founded in 2004, DCR Systems has been an industry leader in changing the way collision repair has been done for decades. With nine operating production cells in four states, DCR Systems is a people-first company committed to manufacturer guidelines and work instructions.
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